These terms are between you and Vibe Homeopathy Pty Ltd (ABN 29 700 629 214), trading as Vibe Homeopathy.
Orders and prices
Prices are in Australian dollars. If an item turns out to be unavailable, or a price was shown in error, I will let you know and offer a refund or another option before anything is sent.
Please read the label and use remedies only as directed.
Returns
- Changed your mind? Unopened items can be returned within 14 days of delivery. For health and safety reasons, opened remedies cannot be returned.
- Damaged, faulty or not what you ordered? Please email me within 7 days of delivery, with a photo if you can, and I will replace it or refund you.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits your rights under that law.
Consultations
- All consultations are online, by video or phone.
- Plans change, and that's okay. I know life gets busy, especially with little ones. That's why you can change or cancel your booking yourself, online, any time of day or night. Or simply email me ahead of time and I'll happily help.
- Holding your spot. When you book, I ask for card details to secure your time. Nothing is charged at booking. Your card is only used if an appointment is missed, or cancelled with less than 24 hours' notice.
- Late cancellations and missed appointments: consultations cancelled with less than 24 hours' notice, 50% of the booking price. Consultations missed without notice, the full fee. Discovery calls and 2-week check-ins are free. Just let me know 24 hours ahead and there's never any cost. If something unexpected happens, such as sudden illness or an emergency, please tell me and I will be fair.
- Your card details are held securely by my booking system's payment provider, never on this website.
- Under 16? A parent or guardian books the consultation, gives consent, and joins it. Aged 16 or 17? You can consent to your own care, and a parent or guardian is responsible for the fees.
- Fertility program: this is one 4-month program, and all your remedies are sent at the start, so there are no refunds if you choose to stop early. This doesn't affect your rights under the Australian Consumer Law, for example if I'm unable to provide your consultations.
- Consultations are not an emergency service. In an emergency, call 000.
Gift vouchers
- Gift vouchers are valid for 3 years from the date they are bought. The expiry date is shown on the voucher.
- A gift voucher can be spent in the online shop (enter the code in the cart) or towards any consultation (mention the code when you book).
- An initial consultation voucher covers one initial consultation.
- Any amount not spent stays on the voucher until it expires.
- Gift vouchers can't be exchanged for cash or used to buy other gift vouchers, except where the law requires.
- Please keep your code safe, like cash. If it is lost, email me with the order details and I will help.
Code of conduct and complaints
As a homeopath in Victoria, I follow the General Code of Conduct for health service providers. If something isn't right, please email me first and I will do my best to put it right. You can also contact Victoria's Health Complaints Commissioner (hcc.vic.gov.au, 1300 582 113).
Information on this website
The guides, acute remedy finder, remedy library and product descriptions are general and educational information only. Please read the important information at the bottom of every page.
Questions
Email vibe.homeopathy@gmail.com and I will get back to you.