Who I am
Vibe Homeopathy (Vibe Homeopathy Pty Ltd, ABN 29 700 629 214) is run by Leah, a homeopath based in Ferntree Gully, Victoria, offering online consultations Australia-wide and homeopathic remedies by post. You can contact me at vibe.homeopathy@gmail.com.
What I collect
- Consultations: your name, contact details and the health information you choose to share, such as symptoms, health history, sleep, energy and mood. These details are kept in a secure practice-management system, not on this website.
- Orders: your name, email, phone, delivery address and what you ordered. Payments are handled by a secure payment provider; I never see or keep your full card details.
- Newsletter: your email address only, if you choose to join.
- Waitlists: your email address and the product you are waiting for, if you ask to be told when it is ready.
- Gift vouchers: the names and short message you choose to add, so they can be printed on the voucher.
- Visiting the website: the website's host processes standard technical information (such as your IP address and browser type) to deliver the site and protect it from attacks. There are no advertising or tracking cookies. Your cart is saved only in your own browser.
- Children and young people: for anyone under 16, a parent or guardian gives their information and consent on their behalf. Young people aged 16 or 17 can give their own.
How I use it
- To provide your consultations and follow-up care.
- To send your orders and keep you updated about them.
- To reply when you get in touch.
- To send the newsletter, only if you joined. You can unsubscribe at any time by replying to any newsletter or emailing me.
- To send one email when a product you are waiting for is ready, then remove you from that waitlist.
Your information is never sold or rented, and never used for advertising.
Your health information
Health information is sensitive, so it is only collected with your consent, used only for your care, and shared with someone else only with your permission or where the law requires or allows it.
You are welcome to browse the website and ask general questions without giving your full name. For consultations and orders, I need your real details so I can look after you properly.
Keeping it safe
I take reasonable steps to protect your information from misuse, loss and unauthorised access, including secure systems, strong passwords and two-step sign-in.
The services I use
- My Appointments (Australia): bookings, telehealth consultations, consultation notes and invoices.
- Heidi (Australia): with your permission, transcribes consultations so my notes are accurate. The audio is not kept.
- Stripe (United States): card payments in the online shop.
- Cloudflare (worldwide, including Australia): hosts this website and its order records.
- Resend (United States): sends order and gift voucher emails.
- Google (United States): my email (Gmail), and the website's fonts.
- Unsplash (United States): some of the photos on this website.
Some of these services store information outside Australia, mostly in the United States. I choose reputable providers with strong security, and each one only gets what it needs to do its job. Your consultation notes stay in My Appointments.
If there is ever a data breach that is likely to cause you serious harm, I will tell you and the Office of the Australian Information Commissioner, as the law requires.
Health records are kept for as long as Victorian law requires: generally seven years after your last consultation, or until age 25 for anyone who was a child when seen.
Seeing or correcting your information
You can ask to see the information I hold about you, or ask me to correct it, at any time. Just email me and I will reply within 30 days.
Questions or concerns
Please email me first and I will do my best to put things right. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au, 1300 363 992) or Victoria's Health Complaints Commissioner (hcc.vic.gov.au, 1300 582 113).